Mission Statement
It is our mission at CCE 911 Central Dispatch to provide excellent and professional service to the citizens and responders we serve. We are the “FIRST” first responder to help our citizens and responders in an emergency and we will be committed to providing this service in the most efficient and accurate manner possible. We will be committed to maintaining a professional and respectful workplace that provides an atmosphere of trust and teamwork. We will be committed to being proactive and progressive in the 911 field in order to provide our citizens and responders with the best service available. We will work hard to fulfill our mission in a manner that inspires trust and confidence from the public and the agencies we serve.
Who We Are
C.C.E. Central Dispatch Authority (CCE) is the 911 Public Safety Answering Point (PSAP), for the counties of Charlevoix, Cheboygan, and Emmet. CCE intakes both emergent and non-emergent calls for service. In addition to these, CCE often works directly with other agencies including Hospitals, Utility Companies, Towing Services, the Office of Emergency Management, DNR, Alarm companies, other Dispatch Centers, etc. The scope of coverage for CCE is three counties, with a land area of approximately 1,730 square miles, which includes Beaver Island, and covers approximately 4,500 miles of roadways. The estimated population is 77,200 permanent residents. This number typically triples during the summer months.
Our History
C.C.E. Central Dispatch Authority was established in 1992 by the Counties of Charlevoix, Cheboygan, and Emmet, and their respective townships, cities, and villages to provide enhanced 9-1-1 and emergency dispatch services for its communities. Construction of the Dispatch Center was completed in 1995, and CCE began live operation in June 1996.
CCE is governed by a Board of Directors with representation from Commissioners, Township Officials, and City or Village Presidents from each county. The Technical Advisory Committee (TAC) makes recommendations to the Board regarding operations and policy. The TAC is made up of public safety members from law, fire, and EMS services from each county.